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Privacy policy
Last updated: September 15, 2025
This Privacy Policy explains how Top Leader LP (“NEXO7”, “we”, “our”, or “us”) collects, uses, processes, and discloses your personal information when you visit our website, make a purchase, use any of our services, or otherwise interact with us.
NEXO7 is a commercial brand operated by Top Leader LP, a Canadian Limited Partnership registered in Ontario. Our store is hosted on Shopify Inc., which enables us to provide our Services to you.
By accessing or using our website or Services, you acknowledge that you have read, understood, and agree to the handling of your personal information as described in this Privacy Policy.
1. Personal Information We Collect
We collect personal information that identifies, relates to, or can be associated with an individual. Depending on how you interact with the Services, the information we collect may include:
Contact Information
Name, billing address, shipping address, email address, and phone number.
Payment Information
Payment card details (processed securely by Shopify or third-party processors), payment confirmations, billing data, and transaction information.
Account Information
Username, password, account settings, preferences, and saved items.
Order & Transaction Details
Products viewed, added to cart, purchased, exchanged, or returned; order history and support interactions.
Communications
Information you provide when contacting customer support, including messages, attachments, or notes.
Device & Usage Data
IP address, browser type, operating system, device identifiers, session details, and browsing behavior collected via cookies or similar technologies.
Inferences
Preferences, interests, or shopping behavior derived from activity on the website.
2. Sources of Personal Information
We collect personal information from:
Direct interactions: when you place an order, create an account, or contact us.
Automatically: through cookies, device data, and interactions with our site.
Service providers: including fulfillment partners and payment processors.
Marketing partners: where permitted by law.
Shopify: which collects data to provide and enhance the platform.
3. How We Use Personal Information
To Provide and Improve Our Services
Process payments and transactions
Fulfill and ship orders
Communicate order updates
Manage returns and exchanges
Personalize your shopping experience
Marketing & Advertising
Send promotional emails (you may opt out anytime)
Display targeted advertisements based on browsing activity
Security & Fraud Prevention
Authenticate accounts
Detect and prevent fraudulent or unauthorized activities
Maintain a secure environment
Customer Support
Respond to inquiries
Assist with orders, returns, or account management
Legal Compliance
Respond to law enforcement requests
Comply with regulations or legal processes
4. How We Share Personal Information
We may share personal information with:
Service Providers
Including payment processors, IT services, analytics providers, fulfillment/shipping providers, and customer support platforms.
Business Partners
For marketing or advertising purposes when permitted by applicable law.
Shopify
As our e-commerce platform, Shopify processes significant portions of your personal data.
You can read more here:
https://www.shopify.com/legal/privacy/app-users
Affiliates
Within our corporate group when necessary.
Legal or Regulatory Authorities
When required by law or to protect our rights and users.
With Consent
When you authorize us to share information with a third party.
5. Relationship With Shopify
Our store is hosted on Shopify.
Shopify may collect, process, or store personal information to provide and improve services for both merchants and customers.
You may exercise data rights relating to Shopify directly via:
https://privacy.shopify.com/en
6. Third-Party Websites
Our website may include links to third-party sites.
We are not responsible for:
their privacy practices
their security
their content
You should review each third party’s privacy policy.
7. Children’s Data
Our Services are not intended for children under the age of majority in your jurisdiction.
We do not knowingly collect the personal information of minors.
If you believe a child provided data to us, contact us and we will delete it.
8. Security & Data Retention
We use industry-standard security practices, but no system is 100% secure.
We retain your information for as long as needed to:
provide Services
comply with legal obligations
resolve disputes
enforce our terms
9. Your Rights
Depending on your jurisdiction, you may have rights including:
Right to access your personal information
Right to delete
Right to correct
Right to restrict processing
Right to portability
Right to opt out of targeted advertising
Right to withdraw consent
Right to appeal decisions or file complaints with regulators
To exercise rights related to Shopify data, visit:
https://privacy.shopify.com/en
We may require identity verification before responding.
10. International Transfers
Your information may be transferred to, stored, or processed outside your country of residence.
We rely on recognized transfer mechanisms (e.g., Standard Contractual Clauses) to protect your data when required.
11. Changes to This Policy
We may update this Privacy Policy periodically.
The “Last updated” date reflects the latest revision.
Changes will be effective upon posting.
12. Contact Us
If you have questions about our privacy practices or wish to exercise your rights, you may contact us at:
Top Leader LP
45B West Wilmot St., Suite 202
Richmond Hill, Ontario
L4B 2P3 — Canada
This is our registered office and not a return address. For returns, please contact support to receive an authorized return location.
For the purpose of applicable data protection laws, Top Leader LP is the data controller of your personal information.